Coaching Terms & Conditions

These Terms and Conditions (“Terms”) apply to all 1:1 coaching sessions provided by Trilby Adam (“I”, “me”, “my”) to you (“you”, “client”). By purchasing a coaching session, you agree to these Terms.

  1. Nature of coaching
  • Coaching is a supportive, educational service to help you make progress with your guitar playing and confidence.
  • Coaching is not therapy, counselling, medical, financial or legal advice.
  • You remain fully responsible for your own decisions, actions and results.
  1. What’s included

For the Single (one off) – One on One Coaching Session with Trilby Adam:

  • One 60‑minute online coaching session plus up to 15 minutes Q&A
  • Session delivered via video call (details provided after booking)
  • Supporting resources as described in the offer practice plan, checklist, session recording, etc.
  1. Timing of sessions
  • Your coaching session must be booked and taken within 3 months of purchase.
  • All coaching must be completed within 6 months of purchase.
  • After 6 months from the purchase date, any unused session is forfeited and no refund is given.
  1. Payment & refunds
  • Payment is taken in advance via PayPal or SumUp.
  • Your booking is confirmed only once payment has cleared.
  • Refunds: Coaching fees are non‑ By purchasing, you accept that no refunds are offered, including for unused or expired sessions.
  • No specific results are guaranteed.
  1. Scheduling, rescheduling & cancellations
  • Sessions are scheduled by mutual agreement using email.
  • If you need to reschedule, you must give at least 48 hours’ notice.

Sessions cancelled with less than 48 hours’ notice may be treated as used and not rebooked.

  • If I need to reschedule, I’ll give as much notice as reasonably possible and we’ll arrange a new time.
  • If you are late to a session, the session will still finish at the scheduled time.
  1. Your responsibilities

You agree to:

  • Show up on time and be prepared for the session
  • Participate honestly and openly
  • Complete any agreed actions between sessions
  • Seek professional advice (medical, legal, financial, etc.) where appropriate
  • Not share any session recordings or resources with others without my permission
  1. Confidentiality
  • I will treat what you share in sessions as confidential, except where:
  • I am required by law to disclose information, or
  • I believe there is a risk of harm to you or others.
  • You agree not to record the session or share its content without my written consent.
  1. Intellectual property
  • All materials and resources I provide (documents, videos, exercises, etc.) remain my intellectual property.
  • They are for your personal use only and may not be copied, shared, or sold.
  1. Limitation of liability
  • To the fullest extent permitted by law, I am not liable for any direct, indirect or consequential loss arising from the use of my coaching services.
  • You accept full responsibility for your choices, actions and results.
  1. Governing law
  • These Terms are governed by the laws of Jersey, Channel Islands, and any disputes will be subject to the exclusive jurisdiction of the courts of Jersey.
  1. Contact

If you have any questions about these Terms, contact: Trilby Adam [email protected]